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CLIENTS
Testimonials from past clients who have worked with Phoenix Change Management Limited
KLM
Having identified many aspects where we managed to save considerable cost we were finally at a loss to identify what to do next. The decision to select Phoenix to help us proved to be an excellent and positive experience for all.
Francesca Freeland MD KLM Ground Service.
RED RETAIL DECISIONS
ReD Fuel Card (Europe) Ltd appointed Phoenix to undertake some work which was primarily focused around process improvement. The work lasted for 20 weeks and finished approximately 24 months ago.
Once improvements had been agreed upon, the teams were then responsible for working with the respective managers and staff to implement the changes. The benefits achieved were often immediate and the company is still reaping the rewards of the process changes.
I have no hesitation in recommending Phoenix to other organisations.
Ian White Finance Director Red retail Decisions
AVIVA
Thank you very much the excellent work you and the Phoenix team recently completed in our Life & Pensions division. The way you blended operational and consumer issues helped greatly to achieve immediate engagement with our managers. They were certainly happier talking about processes rather than customer experiences!
Thanks again for a super job done under tight time constraints. I look forward to working with you again in the near future.
Grant Barrans MD Life & Pensions Aviva Ireland
DHL
I am pleased to say that the trust I put in Phoenix’s abilities and integrity has been justified. Not only have I promoted your service within DHL, but I am prepared to recommend it to our clients as improvements like these can only improve the whole supply chain and we all will benefit from that.
Steve Allen MD DHL Freight & Logistics
HSE
The Phoenix team came to grips with PCRS very quickly and identified a number of areas for improvement. During the governance review you interacted very well with management and staff and got a sound grasp of the financial challenges being faced by HSE and the contribution that PCRS can make to reducing overall cost and driving efficiency.
Jim O’Sullivan, Programme Manager, Office of the Director General, Jan 2013
HSE Ireland
DAA
Willie, just a short note to thank you and your team for the excellent work carried out by Phoenix at Dublin Airport. I am very happy to recommend your services in the future.
Declan Collier – CEO Dublin Airport
AON
Thank you for organising the recent executive coaching and mentoring clinic.
I know I have personally benefited greatly from these one to one sessions.
Robert Bisset - Director - AON/Benfield Reinsurance
FLEETCOR
A major output from the project was not simply process re-engineering but importantly, cultural change within the organisation. Phoenix worked closely with senior management throughout the project to ensure success and at the point of completion, left the business in a position where we could use the earlier work as a springboard to facilitate ongoing improvement.
Paul Holland MD Fleetcor
AVIANCE
Because your methodology requires involvement at all levels, I believe that you enable a “transfer of skills and awareness” that together with the sector experience of our own team, will now enable us to tackle change and develop a culture of continuous improvement. I had a plan where I wanted to be in two years, Phoenix got us there in one.
Richard Hunt Chief Executive Aviance
GILLETTE
I firmly believe that the Phoenix team have helped change the culture of the business, as well as our managerial behaviours. Jointly, we have established a solid platform to deliver customer and shareholder expectations.
Keith Carnes Sales & Marketing Director Gillette UK
INITIAL TEXTILES
Without doubt the skill of our supervisors to plan their work, monitor performance, control costs and review has been enhanced considerably. In all respects, the approach is now very much more proactive.
Of perhaps greater significance is that the systems which have been put in place will ensure continuity into the future as long as all managerial levels play their part in sustaining the new approach. The involvement of staff in identifying difficulties and making plans to overcome them is a big step forward.
Terry Stockley - Chief Executive
NHS DERBYSHIRE HEALTHCARE NHS FOUNDAATION TRUST
The outcome of the process has been very positive with an annualised return on investment of 5:1 by the end of the project term. This project will allow us to reduce our unit costs of service provision giving us confidence for our future commissioning negotiations.
Management now feel they have clear information and management processes to allow them to maximise the use of the wards.
Mike Sherwan : CEO Derbyshire Healthcare NHS Foundation Trust
SERVISAIR
William, I would like to complement you and the Phoenix team for the comprehensive productivity review you have recently completed within SERVISAIR UK operations. I was particularly impressed by the quality of the Phoenix personnel you assigned to the project. Their ability to drill down and identify the considerable saving potential in such a short time frame was most impressive.
I will happily recommend Phoenix to other organisations who are seeking to improve productivity and reduce costs.
Richard Van Bruygom – CEO SERVISAIR
